What it can answer
Common questions like hours, services, and wait times, based on what you allow.
AI text assistant for missed callers — under your shop’s rules
Missed call. Smart text reply.Human follow-up.
BayBack texts missed callers, gathers what they need, and follows your shop’s reply rules. A real person still calls back.
✓Instant text after missed call✓AI gathers & qualifies✓Human callback
See BayBack in action (45 sec)
- Missed call↘Harbor Auto & Tire(555) 555-0199 · Missed call
- Instant text sent
Hi! Thanks for reaching Harbor Auto & Tire. Sorry we missed your call. How can we help?
- AI gathers details
My brakes are making noise.
When did it start happening?
This morning.
- Staff callback queueNoise when braking
BayBack texts first. Gathers what matters. Your team calls back.
Your rules. Our AI.
Explore rules & safety Your rules control every AI reply.
What it must never say
Pricing, diagnostics, guarantees, legal advice, or anything outside your approved boundaries.
When to hand off to staff
Urgent issues, complex requests, or anytime the caller needs a human.
Examples of safe responses
Every reply stays inside your rules.
Hours
“We’re open Mon–Fri 7am–6pm and Sat 8am–2pm. How can we help you today?”
SafeTire availability check
“I can check tire availability for you. What size are you looking for?”
SafeNoisy brakes
“I’m sorry to hear that. When did the noise start happening?”
SafeTowing urgency
“If this is an emergency, please call 911. We can help once you’re safe.”
SafeAppointment request
“I can help you book an appointment. What day works best for you?”
SafeHow BayBack works
From missed call to qualified callback.
Missed call
A call goes unanswered. BayBack knows instantly.
Instant text
The caller gets a reply within seconds, under your rules.
AI gathers details
BayBack asks a few questions to qualify what they need.
Staff callback queue
Your team sees the details and calls back.
Founder pilot
Build the future of shop communication.
- ✓AI text assistant under your rules
- ✓Human callback, always
- ✓Setup & templates included
- ✓Cancel anytime
$99/month
Limited to 5 shops per location.
Apply for founder pilot No contracts. Cancel anytime.What’s included
- ✓Instant text after missed calls
- ✓AI gathers & qualifies
- ✓Human callback queue
- ✓Shop rules & safety controls
- ✓Setup & onboarding support
Apply now
Request your founder pilot spot.
Built-in controls
Security is not an afterthought.
Your rules, every time
The AI only answers within the boundaries your shop approves. Nothing more.
Human handoff is guaranteed
Urgent, complex, or out-of-scope requests go straight to your team, with no exceptions.
Verified message delivery
Every text event is authenticated before it reaches your callback queue.
FAQ
Questions shop owners ask first.
Does the AI ever discuss pricing or give diagnostics?
No. Pricing, diagnostics, guarantees, and legal advice sit outside what the AI is allowed to answer. Those go straight to your team.
What happens in an emergency?
The AI tells the caller to call 911 immediately, then hands the conversation to staff once they’re safe.
Can I control what the AI is allowed to say?
Yes. Every reply follows your shop’s approved rules: hours, services, and the boundaries you set.
Is a human still involved?
Always. BayBack qualifies the request by text; your team makes the actual callback.
How much does it cost?
$99 per month for the founder pilot, limited to 5 shops per location. No contracts, cancel anytime.
About BayBack
Built for shops that answer the phone with people, not scripts.
BayBack helps independent auto and tire shops respond to every missed call. An AI text assistant replies first and gathers what the caller needs, strictly within the rules your shop sets. Your team always makes the callback.