A call goes unanswered
Your BayBack number forwards to the shop. Busy, failed, and no-answer outcomes enter the queue—without replacing your phone.
Built for independent auto & tire shops
The call you missed should not become the shop they chose.
BayBack turns unanswered calls into a controlled callback queue—one immediate acknowledgment, a human follow-up, and proof of the jobs your team recovered.
✓ Human-first✓ No CRM replacement✓ Preview-safe
Today’s recovery queue5 calls need a human
PreviewRecovered this month$3,842staff-confirmed
Median first action6m 14s↓ 31% vs last month
PriorityAge
MR
Maya R.Brakes squealing · replied
LT
Luis T.Tire-pressure light · callback due
AK
Avery K.Front struts · contacted
42%
of surveyed callers leave a voicemail after no answer.
CallRail survey, 2025 ↗21%
call another business instead—making response time a competitive issue.
CallRail survey, 2025 ↗84,859
U.S. employer establishments in general automotive repair.
U.S. Census, 2023 ↗The controlled loopRescue the opportunity.
Rescue the opportunity.
Keep the human.
BayBack does one narrow job around the software your shop already uses. It acknowledges the caller, makes ownership visible, and records the outcome.
One acknowledgment goes out
The caller receives a shop-approved transactional message with a clear reply prompt and STOP language. Suppressed numbers stay suppressed.
Your team closes the loop
A human calls back, records the result, and only marks revenue recovered when a staff member can confirm the job and value.
9:41◒ ◔ ▰
Today 10:07 AM
Hi, this is Harbor Auto & Tire. Sorry we missed your call. Reply YES if you would like a callback about your vehicle, or STOP to opt out. We do not send promotions.
YES — brakes are squealing and I need to drive tomorrow.
Text message ↑
Narrow by designNot an AI receptionist.
Not an AI receptionist.
Not another CRM.
Owners do not need a robot pretending to diagnose a car. They need the next customer to know a real person will call back—and a simple way to make sure someone does.
- ✓Shop-language templatesVehicle issue, desired callback time, and no promotional detour.
- ✓Visible callback ownershipPriority, age, notes, outcome, and callback time in one queue.
- ✓Honest recovery reportingPotential conversations stay separate from staff-confirmed jobs.
Run your own scenario
How expensive is “we’ll call them later”?
Use conservative assumptions. BayBack’s real job is to replace the guess with pilot evidence.
Illustrative monthly opportunity$2,449
from roughly 5.0 staff-confirmed recovered jobs
This is scenario math, not a revenue promise. Your pilot establishes the real baseline.Pilot-first pricingOne recovered repair
One recovered repair
can cover the month.
Pricing is a launch hypothesis until founder pilots establish messaging cost, support load, and real recovery behavior.
$99/month
For one independent location proving the loop with us.
- Missed-call capture
- One approved acknowledgment
- Human callback queue
- Recovered-job reporting
- Founder onboarding support
$149/month
Expected post-pilot price for a validated single-location package.
- Everything in founder pilot
- Custom shop templates
- Masked CSV export
- Priority reporting
- Team roles & audit history
Built to earn trust
A small tool still needs grown-up controls.
Preview is the default
The included demo records workflows but cannot send an SMS. Live mode requires explicit credentials and launch checks.
Opt-out is a hard boundary
STOP variants create a tenant-scoped suppression record and close open recovery workflows for that number.
Webhooks are authenticated
Twilio requests are signature-checked; every operational read and write is qualified by the signed-in tenant.
Five-shop founder cohort
Bring your last 30 days of missed calls. We’ll establish the real number.
We will map call routing, approve the exact acknowledgment, test in preview, and agree in writing on what counts as a recovered job before anything goes live.
1 location30-day baselineNo card